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FAQ

Here is a collection of our most frequently asked questions with answers and links to further information.

  • Can I get tested for Covid-19 at TORP?
    Passengers from all international arrivals can be tested for the Corona virus at TORP. The test center is located in the baggage hall for international arrivals. Be aware if you're arriving from a "red" country or area without sufficiently low transmission, you must nevertheless go into quarantine for 10 days upon arrival Norway. No need for an appointment and the test is free.
  • Do I need to self-quarantine upon arrival?
    If you're arriving from a country or an area without sufficiently low transmission, you must go into quarantine for 10 days from the day you arrive in Norway. This applies to the countries listed here 
  • Can I buy a facemask at TORP?
    Yes, facemasks can be purchased at any food & beverage, in the Security control or at the gate.
  • I there free WiFi at the airport?
    Yes, log on to the free-WIFI-Torp wireless network and surf on the internet as long as you want, for free!
  • When does check-in open?
    Check-in opens 2 hours before scheduled departure.  Check-in on international flights closes 45 minutes before scheduled departure. Read more on check-in here.
  • Emergency passport?
    The Police at Torp are currently not able to provide emergency passports. This is temporary but until further notice, you need to contact the Police in Stokke for emergency passports. All other questions concerning visas and passports, must be directed to the police at: +47 02800
  • How can get in touch with Customs at TORP?
    If there are no customs officials present when you arrive at the airport, you may contact them at:  +47 334 28 200.
  • Is there a smoking area at TORP?
    The entire terminal is non-smoking. However there is a smoking area outside the terminal towards the parking P1. finish your smoking before intering the security control. 
  • Where do I return the Tax Refund form?
    Fill out the form and return it to the Servicecenter or to the Security control. 
  • Where can I get a taxi?
    You will find your taxi right outisde the terminal. Read more on their contact information here.
  • Where are the car rental agencies?
    You will find the car rental agencies outside the terminal. Turn left and follow the Car Rental signs past the P1 parking. Read more on contact information here
  • From where and when does the train leave towards Oslo?
    There is a shutle bus service from the airport to the train. You will find the shuttlebus right outside the terminal. The shuttle bus is included in your train ticket and takes you to Torp train station where trains towards Oslo (and Skien) depart every hour. Purchase your ticket on the ticket machine in the arrival area. Time of departure is found on the screen in the arrival area or you can check out the time schedule at VY.no
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